Hi, I'm Miles

I'm a human-centered Designer & Product Manager currently working in GovTech at Raft; partnering with federal agencies to solve complex problems at the intersection of product and policy.

Prior to moving into the civic space I logged three years with early-stage b2b startups building user research operations from the ground up, leading cross-functional teams to engage in data-backed decision making, and enabling focus on achieving positive outcomes—not just outputs.

I always love chatting with fellow practitioners! Get in touch.

How I Help

🔍 User Research

I've built research practices from the ground up. I facilitate generative and evaluative operations ranging from card sorting and survey design to contextual inquiry and usability testing. Whether it's informing interaction design, or overarching product strategy, I view well-run research as a critical ingredient for success.

⌨️ UX Design

The macro-lens to the wide angle of Product Strategy, I know how to ensure that specific UX wins work toward long-term product goals as well as solve short-term challenges. I can take ideas from task-flows and wireframe sketches, through testable prototypes, all the way to usable, accessible, implemented solutions.

📈 Product Strategy

I've implemented and executed on roadmaps that target outcomes rather than only outputs, collaborated with Sales to develop value-based pricing strategies, and engaged in market analyses to ensure that new product efforts always kept us competitive alongside driving value for our users.

✏️ UX Writing

Whether in release notes, microcopy, survey questions, or technical documentation, effective writing is a critical part of any experience. Thoughtfulness and iteration on this front is every bit as much a part of my process as it is when it comes to prototyping new interactions or polishing an interface.

My Work

Now, Next, and Later:  Transforming the Roadmap

A sketch of Bolstra's high level roadmap framework displayed in Kanban columns labeled "Outcome being achieved", "Next Outcome", and "Later outcome"

Bolstra had no shared, reliable source of truth for what we were actively pursuing or what we would pursue later down the road. We had expectations concerning the product to spare, but no single reference of priority or direction.

Trust, Adoption, and Dashboards: Through the Lens of Release Notes

Screen recording of Bolstra account list functionality showing the user clicking and dragging columns to reorder them, clicking to sort, and scrolling horizontally to highlight a pinned column

Development at Bolstra had slowed for quite a while due to feature creep within a waterfall development process, the transitioning away from an external product team to an in-house one, and the time required to onboard a new development team. Regaining the trust of our users that we still cared about solving their problems was a necessity.

Curriculum as a Service: Building an internal tool

Screenshot of Codelicious interface with a course activity selected to highlight its available actions

Codelicious was signing on schools left and right, but the in-house team tasked with packaging and maintaining their curriculum content were hard pressed to keep pace with demand.