👋 I'm Miles Reiter,

I'm a human-centered Designer & Product Manager.

I've worked with B2b and EdTech startups for the last three years on solutions ranging from no-code app building tools for marketers to Customer Success platforms bridging the gap between work and customer relationship management.

I've built research operations from the ground up that have enabled cross-functional teams to engage in data-backed decision making and I've led product teams to do their best work by centering them around outcomes rather than outputs.

Whether you're looking for a designer, a product manager, or someone who can do both, I can help.
Get in touch.

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How I help

🔍 User Research

I've built research practices from the ground up. I facilitate generative and evaluative operations ranging from card sorting and survey design to contextual inquiry and usability testing. Whether it's informing interaction design, or overarching product strategy, I view well-run research as a critical ingredient for success.

⌨️ UX Design

The macro-lens to the wide angle of Product Strategy, I know how to ensure that specific UX wins work toward long-term product goals as well as solve short-term challenges. I can take ideas from task-flows and wireframe sketches, through testable prototypes, all the way to usable, accessible, implemented solutions.

📈 Product Strategy

I've implemented and executed on roadmaps that target outcomes rather than only outputs, collaborated with Sales to develop value-based pricing strategies, and engaged in market analyses to ensure that new product efforts always kept us competitive alongside driving value for our users.

✏️ Product Writing

Whether in release notes, microcopy, survey questions, or technical documentation, effective writing is a critical part of any experience. Thoughtfulness and iteration on this front is every bit as much a part of my process as it is when it comes to prototyping new interactions or polishing an interface.

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My work

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Now, Next, and Later:  Transforming the Roadmap

Sketch of the Bolstra roadmap format

Bolstra had no shared, reliable source of truth for what we were actively pursuing or what we would pursue later down the road. We had expectations concerning the product to spare, but no single reference of priority or direction.

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Trust, Adoption, and Dashboards: Through the Lens of Release Notes

New account list capabilities in action

Development at Bolstra had slowed for quite a while due to feature creep within a waterfall development process, the transitioning away from an external product team to an in-house one, and the time required to onboard a new development team. Regaining the trust of our users that we still cared about solving their problems was a necessity.

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Curriculum as a Service: Building an internal tool

Course materials library - selected state

Codelicious was signing on schools left and right, but the in-house team tasked with packaging and maintaining their curriculum content were hard pressed to keep pace with demand.

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Indiana Department of Workforce Development Redesign: Pro Bono in Progress

Lumavate had a solution for the design of Progressive Web-Apps (PWAs) by marketing and design roles in small to mid-size organizations, but none yet for enabling those very capabilities inside large multi-hierarchical enterprise organizations. They needed a DevOps tool that would make those hierarchies more transparent and easier to manage.

Lumavate had a solution for the design of Progressive Web-Apps (PWAs) by marketing and design roles in small to mid-size organizations, but none yet for enabling those very capabilities inside large multi-hierarchical enterprise organizations. They needed a DevOps tool that would make those hierarchies more transparent and easier to manage.

Coming soon

The Command Center: Enabling DevOps for Progressive Web-Apps

Widgets page - Lumavate Command Center

Lumavate had a solution for the design of Progressive Web-Apps (PWAs) by marketing and design roles in small to mid-size organizations, but none yet for enabling those very capabilities inside large multi-hierarchical enterprise organizations. They needed a DevOps tool that would make those hierarchies more transparent and easier to manage.

Coming soon

Revamping Google Play Music: A Design Challenge for Mobile

Google Play Music Redesign showing finished mockup and screenshots of poor reviews

Lumavate had a solution for the design of Progressive Web-Apps (PWAs) by marketing and design roles in small to mid-size organizations, but none yet for enabling those very capabilities inside large multi-hierarchical enterprise organizations. They needed a DevOps tool that would make those hierarchies more transparent and easier to manage.

Coming soon