Miles Reiter

I'm a human-centered Designer & Product Manager currently working in GovTech at Raft; partnering with federal agencies to solve complex problems at the intersection of product and policy.

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Raft — Senior UX Designer & Researcher

Jul 2020 - Present

  • Work on integrated product teams with government partners such as Health and Human Services on their new TANF Data Reporting System.
  • Collaborate cross-functionally with policy experts, product managers, developers, and other designers.
  • Run continuous user research operations to support data-backed decision-making and document all research findings.
  • Evaluate both design-deliverables and deployed front-end code for accessibility conformance.
  • Extend and leverage U.S. Web Design System (USWDS) components and patterns to support project needs and visualize requirements.

Bolstra — UX & Product Manager

1 year 2 months - Aug 2018 to Sept 2019

  • Built the practice of generative and evaluative research to ensure data-backed decision-making.
  • Developed an outcome-centric roadmap that aligned stakeholders and supported research by framing functionality in a context that users easily related to.
  • Drove the transition to an agile release-cycle (from semi-annual waterfall) which allowed the team to learn and respond to customer needs far more efficiently.
  • Created an opt-in beta program which increased opportunity for usability testing, created an inbound flow of research participants, and allowed for the testing of more complex systems & interactions.

Codelicious — UX & Product Manager

5 month project - Sept 2018 to Jan 2019

  • Led the volunteer team in identifying high priority goals and scoping the project.
  • Facilitated workshops which served both to test prototypes of the solution and to keep Codelicious stakeholders updated on progress.
  • Wrote documentation and briefed Codelicious stakeholders to ensure a smooth handoff of the finished product.

Film Indy — UX Designer

6 month project - Oct 2017 to Mar 2018

  • Audited existing tools and content in-use within Film Indy and prioritized key functionality alongside the Product Manager.
  • Designed quality assurance test cases alongside developers on the volunteer team.
  • Established a style guide that married the look & feel desired by Film Indy stakeholders to the development framework being used to build the tool.

NorthQuad — UX/UI Designer

1 year 3 months - Jun 2017 to Aug 2018

  • Audited existing tools and content in-use within Film Indy and prioritized key functionality alongside the Product Manager.
  • Designed quality assurance test cases alongside developers on the volunteer team.
  • Established a style guide that married the look & feel desired by Film Indy stakeholders to the development framework being used to build the tool.