Miles Reiter
I'm a human-centered Designer & Product Manager currently working in GovTech at Raft; partnering with federal agencies to solve complex problems at the intersection of product and policy.
Raft — Senior UX Designer & Researcher
Jul 2020 - Present
- Work on integrated product teams with government partners such as Health and Human Services on their new TANF Data Reporting System.
- Collaborate cross-functionally with policy experts, product managers, developers, and other designers.
- Run continuous user research operations to support data-backed decision-making and document all research findings.
- Evaluate both design-deliverables and deployed front-end code for accessibility conformance.
- Extend and leverage U.S. Web Design System (USWDS) components and patterns to support project needs and visualize requirements.
Bolstra — UX & Product Manager
1 year 2 months - Aug 2018 to Sept 2019
- Built the practice of generative and evaluative research to ensure data-backed decision-making.
- Developed an outcome-centric roadmap that aligned stakeholders and supported research by framing functionality in a context that users easily related to.
- Drove the transition to an agile release-cycle (from semi-annual waterfall) which allowed the team to learn and respond to customer needs far more efficiently.
- Created an opt-in beta program which increased opportunity for usability testing, created an inbound flow of research participants, and allowed for the testing of more complex systems & interactions.
Codelicious — UX & Product Manager
5 month project - Sept 2018 to Jan 2019
- Led the volunteer team in identifying high priority goals and scoping the project.
- Facilitated workshops which served both to test prototypes of the solution and to keep Codelicious stakeholders updated on progress.
- Wrote documentation and briefed Codelicious stakeholders to ensure a smooth handoff of the finished product.
Film Indy — UX Designer
6 month project - Oct 2017 to Mar 2018
- Audited existing tools and content in-use within Film Indy and prioritized key functionality alongside the Product Manager.
- Designed quality assurance test cases alongside developers on the volunteer team.
- Established a style guide that married the look & feel desired by Film Indy stakeholders to the development framework being used to build the tool.
NorthQuad — UX/UI Designer
1 year 3 months - Jun 2017 to Aug 2018
- Audited existing tools and content in-use within Film Indy and prioritized key functionality alongside the Product Manager.
- Designed quality assurance test cases alongside developers on the volunteer team.
- Established a style guide that married the look & feel desired by Film Indy stakeholders to the development framework being used to build the tool.